Frequently Asked Questions
Please read the questions and answers here, before submitting an e-mail. The most frequently asked questions are answered here, and can save you the time of composing an e-mail and waiting for a reply.
Payment Questions:
Q: Types of payment do you accept?
A: We accept American Express, Discover, Visa, and MasterCard credit and debit cards. Apple Pay, Google Pay, Stripe Payments You may also purchase by pre-paying with a check, money order, or wire transfer (a $25.00 fee is added to wire transfer orders.) Government and educational organizations may purchase up to $2500 on Credit card after that a ACH or wire is required. Businesses which have submitted a credit application and have been approved, may also purchase on up to $2500 on Credit card and ACH or wire after that.
All of these forms of payment are accepted right here on the website. You do not need to contact us to perform a wire transfer, pay by check, or submit a purchase order. When checking out, our order form will allow you to select any of these payment options.
If this is your first order with us, and your credit / debit card billing address, or your shipping address are not within the United States, you will be required to supply front and back images of your credit / debit card by secure upload or e-mail. We will not process your order without these images. Complete instructions are provided on the order entry page, and will also be e-mailed to you, after placing your order.
We currently do not accept credit / debit cards or checks for orders associated with Indonesia, Singapore, Nigeria, and all former Soviet Union countries. We only accept payments by wire, for shipments involving those countries.
Q: What happens if my credit / debit card is declined?
Q: When do you charge my card?
Q: Why did you charge me twice? I need a refund!
Q: Do you charge sales tax? What about international duties and taxes?
Q: Do you accept Purchase Orders? Can we purchase this on Net Terms?
Ordering Questions:
Q: How can I see if you have something in stock? Is the stock shown accurate?
A: There are several similar ways to view an item’s availability. Primarily, you can see availability on an item’s detail page. Specifically, every item in our catalog has its own page, which can contain images, details, specifications, and availability. This information is displayed in a tabbed format for desktop browsers, and in a collapsed accordian menu format for mobile browsers. In a desktop browser, you can view the availability by simply scrolling to the middle of the page and clicking on the Availability tab. In a mobile browser, simply expand the Availability section by tapping it. Click here for an example.
If you aren’t viewing an item’s detail page, then you may be viewing a catalog listing page, search results page, or your shopping cart, where several items may be listed at once . If so, click the product’s Item Number, to check real time inventory. In a desktop browser, the Item Number is the six or seven character number in the leftmost column. In a mobile browser, the Item Number is in a blue bar above the item’s details. A window will pop-up displaying inventory for the item. Also, clicking an item’s description will bring you to the item’s detail page, as described above.
These options display identical information. Additionally, if a table of warehouses is displayed, please carefully read the information beneath the table for additional stock information. If you don’t understand what a particular column in the table means, click the title of the column for an explanation. The stock information shown is REAL-TIME and accurate. It is based upon the same system we use internally, and what you see is exactly what we see.
Lastly, there may be no table of warehouses listed for an item. This is the case for items which ship directly from a manufacturer to you, items that are delivered via e-mail, or items which are ordered or made on demand. The standard lead time for items like this is 15 business days, but the information shown will be more specific for that particular item. We don’t have or display live inventory information for manufacturer direct ship items.
Q: Are ETAs guaranteed arrival dates?
Q: What is the status of my order?
Q: What is my position in the back order queue?
Q: Does adding items or increasing my quantity ordered change my position in the back order queue?
Q: An item is going to released soon. Will you be carrying it?
Q: How do I update my credit card / address / email on an existing back order?
Q: What if my product is defective and I want to return or replace it?
Q: What does “NO RETURNS OR EXCHANGES” mean?
Q: How do I order online right now, without calling you?
Q: I’d rather FAX, or call in my order. Is that possible?
Q: Why do some products list only a “Suggested Price” or no price at all?
Q: Why do some products refer to an “IMP Price”? What is that?
Q: Why do some products have “e-mail/Call” listed as their price?
Q: If I want to buy in bulk, can you help?
Q: “XYZ, Inc.” is selling this for $XXX? Can you match or beat them?
Shipping Questions:
Q: What are the shipping methods?
We generally Ship via USPS ground service.
You can choose any tier or tier two carries for your products to be shipped.
We do not ship international unless you have a had account with us for a long time.
Q: How much is shipping and handling?
Q: If I order today, when will my order ship?
Q: From where will my order ship? Where are your warehouses located?
Q: What warehouse do you use for back order (out of stock) items?
Q: How quickly will my order arrive?
Q: Can you ship to places outside of the US? How about to overseas US military?
Product Questions:
Q: I need more information on a product. Can you help me?
A: On the majority of products, the manufacturers have provided additional technical specifications or information. These products will have links in the “More Info” column named [Specs] and / or [Brochure]. When the [Specs] link is clicked, it will open another browser window containing all the additional specifications we have on that item. When the [Brochure] link is clicked, you will download a ZIP file containing a product brochure or additional technical specifications provided by the manufacturer. These links will be missing from the products on which we have no additional information. Every item also has a [Details] link, which will bring you to a page where you can place your order, view specifications, view availability, and download a brochure.
Please note that if you contact us for information on any item, we’re only going to be able to provide you with what is available on the site. In other words, if we have any more information, it’s all available here. If we don’t, then you should contact the manufacturer, as we won’t have any other product information.
Q: Is everything you sell brand new? Do you sell used or refurbished equipment?
Q: Can you please send me a catalog in the mail?
Q: Do you have drivers for XXXXXX?
Q: Do you want to buy some used, refurbished, gray market, bulk, or brokered product from me?
Q: I am a manufacturer and want to talk about you carrying my product lines. What do I do?
Warranty Questions:
All payments will be refunded within 30-days or unless other arrangement has been made.
Returns Questions:
Q: How do we return the products if necessary
We are easy with Returns.
30-Days return on all products DOA or workmanship errors.
Refunds Questions:
All payments will be refunded within 30-days or unless other arrangement has been made.
Other Questions:
Q: I have a question or problem that isn’t answered here. What do I do?
A: Drop us an e-mail or give us a call. We’ll be happy to answer your questions the best we can. Please remember, however, that the manufacturers are the best source for product information and specifications.