The following terms and conditions apply to all sales unless there is a written contractual agreement stating otherwise.
All Returns Are Subject to Manufacturers’ Policies
Return privileges are subject to various manufacturers’ policies. Many manufacturers have imposed certain return restrictions. Consequently, Univold Corp reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.
Final Sale of Certain Products
In addition to manufacturer restrictions, the following products are final sale items and are not returnable to Univold Corp for refund or exchange for any reason:
- Custom configured products, Special ordered products, LCD/DLP projectors, Opened software, OEM Software, Subscriptions and Annuities, Hard drives, and TVs/Monitors over 42″
- Avaya, Cisco, Citrix, Compellent Technologies, Corel, Datacore, EMC, EqualLogic, GFI, Google, IBM Software, Hitachi Data Systems, IBM Storage, Lotus, Neoware, Oracle, Overland storage, Quantum, Sony Storage, Tandberg Data, U-Vault, Ubiquity, Veeam, and VMware.
Packaging of Returns
All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer’s packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and Univold Corp’s ability to remarket the returned product. Univold Corp will refuse any return of items missing UPC codes.
Labor, installation services, and shipping charges are nonrefundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. Univold Corp recommends that you send your return via a trackable service with appropriate insurance. Univold Corp is not responsible for lost parcels.
Return Privileges for Non-Defective Items
All non-defective returns authorized by Univold Corp, whether opened or unopened, will be assessed a minimum 15% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by calling Customer Care at (925) 290-8715 or by e-mail a firstname.lastname@example.org. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.
(Products excluded from 15% restocking fee: HP Reverb G2 Virtual Reality Headset SKU# 41024161)
Defective/Dead on Arrival (DOA) Merchandise
DOA products must be reported to Customer Care at (925) 290-8715 or email@example.com within the first 30 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 15% restocking fee. After 30 days, the manufacturer’s warranty process must be followed.
All packages shipped from Univold Corp are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to Customer Care at (925) 290-8715 or firstname.lastname@example.org within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for Univold Corp to file a damage claim. Failure to notify Univold Corp of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.
All refused orders (for reasons other than shipping damage) will be subject to a minimum 15% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to Univold Corp.