Cancellation Policy

At Univold, we understand that circumstances may change after placing an order. This Cancellation Policy explains when and how you may cancel an order or service, along with the conditions that apply.

Please read this policy carefully before making a purchase.

Order Cancellation Before Processing

Customers may request to cancel an order before it has been processed or shipped.

  • Cancellation requests must be submitted as soon as possible after placing the order.
  • Once an order enters processing, cancellation may no longer be possible.
  • Orders that have already been shipped cannot be canceled and must follow our Returns Policy.

We encourage customers to review their order details carefully before completing checkout.

How to Request a Cancellation

To request a cancellation, please contact our customer support team through univold.com and provide:

  • Full name
  • Order number
  • Date of purchase
  • Reason for cancellation

Our team will review your request and confirm whether the cancellation has been successfully processed.

Submitting a cancellation request does not guarantee approval, especially if the order has already been prepared for shipment.

Cancellation of Shipped Orders

If your order has already been shipped:

  • The cancellation request will not be approved.
  • You must wait to receive the item and initiate a return in accordance with our Returns Policy.
  • Return shipping costs may apply unless the return qualifies under specific conditions.

Shipping fees are generally non-refundable once the order has been dispatched.

Digital Products & Services

For digital products, downloadable content, or services:

  • Orders cannot be canceled once access has been granted or delivery has begun.
  • If a service has already been initiated or completed, cancellation may not be permitted.
  • Partial refunds, if applicable, are evaluated on a case-by-case basis.

Please review product descriptions carefully before purchasing digital or service-based offerings.

Subscription Cancellations

If you have purchased a subscription-based service:

  • You may cancel your subscription at any time before the next billing cycle.
  • Cancellation prevents future charges.
  • The current billing period will remain active until its end date.
  • No partial refunds will be issued for unused time within an active billing cycle unless required by law.

To avoid renewal charges, cancellation requests must be submitted before the renewal date.

Custom or Personalized Orders

Custom-made or personalized products are generally non-cancelable once production has begun.

Because these items are specifically created based on your request, they cannot be resold or reused. Please ensure all customization details are correct before placing your order.

Promotional or Discounted Orders

Orders placed during promotional events or with significant discounts may be subject to special cancellation conditions.

In some cases:

  • Cancellation may not be allowed after confirmation.
  • Restocking or administrative fees may apply.

Any specific terms will be stated at the time of purchase.

Refunds After Cancellation

If your cancellation request is approved:

  • A refund will be issued to the original payment method.
  • Processing typically takes 5–10 business days.
  • Financial institutions may require additional time to reflect the refund.

If payment has not yet been captured at the time of cancellation, the authorization may simply be voided.

Cancellation Fees

In certain situations, a cancellation or administrative fee may apply, including:

  • Orders already prepared for shipment
  • Custom or special-order items
  • Large or bulk purchases

Any applicable fees will be communicated clearly before finalizing the cancellation.

Refusal of Cancellation

Univold reserves the right to refuse cancellation requests if:

  • The order has already been shipped
  • The service has already been delivered
  • The product is non-cancelable by policy
  • Fraudulent or abusive activity is suspected

Our goal is to maintain fairness while protecting business operations.

Changes to This Policy

Univold reserves the right to update or modify this Cancellation Policy at any time. Changes will be posted on this page with a revised effective date.

Continued use of our website and services indicates acceptance of this policy.

Contact Us

If you have any questions regarding cancellations, please contact our support team through the contact information provided on univold.com.

When reaching out, please include:

  • Full name
  • Order number
  • Date of purchase
  • Description of request

Our Commitment

We aim to provide flexibility whenever possible while maintaining efficient order processing and service delivery. By submitting cancellation requests promptly and reviewing order details carefully, you help us serve you better.

Thank you for choosing Univold.