Returns

Returns Policy

At Univold, we want you to feel confident in every purchase you make. If for any reason you are not completely satisfied with your order, this Returns Policy explains the conditions, timelines, and procedures for returning eligible items.

Please read this policy carefully before initiating a return.

Eligibility for Returns

To qualify for a return, items must meet the following general conditions:

  • The return request must be made within the eligible return window.
  • The item must be unused, unworn, and in its original condition.
  • All original packaging, tags, manuals, and accessories must be included.
  • Proof of purchase (order number or receipt) must be provided.

Univold reserves the right to reject returns that do not meet these criteria.

Return Window

Unless otherwise specified at the time of purchase:

  • Returns must be requested within 30 days of delivery.
  • Items sent back without prior authorization may not be accepted.
  • Products returned after the allowed timeframe may not be eligible for refund or exchange.

Please check product descriptions carefully, as certain items may have different return conditions.

Non-Returnable Items

The following items are generally not eligible for return:

  • Digital products or downloadable content
  • Personalized or custom-made items
  • Final sale or clearance items
  • Gift cards or promotional items
  • Opened hygiene-sensitive products (where applicable)

If you are unsure whether your item qualifies for return, please contact our support team before sending it back.

How to Initiate a Return

To begin the return process:

  1. Contact our customer support team through univold.com.
  2. Provide your full name and order number.
  3. Include the reason for the return.
  4. Attach photos if the item is damaged or defective.

Our team will review your request and provide return authorization instructions if your request is approved.

Do not ship items back without receiving confirmation and return instructions.

Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The item received was damaged or defective.
  • The wrong item was shipped.
  • The return is due to an error on our part.

We recommend using a trackable shipping service. Univold is not responsible for lost or damaged return shipments without tracking confirmation.

Shipping fees paid during the original purchase are typically non-refundable unless required by law.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.
  • Provide clear photos of the damage.
  • Include the order number and packaging condition.

We will assess the issue and may offer a replacement, repair, or refund depending on the situation.

Failure to report damaged items within the specified timeframe may affect eligibility.

Inspection & Approval Process

Once we receive your returned item:

  1. The product will be inspected to verify its condition.
  2. We will confirm whether it meets return requirements.
  3. You will be notified of approval or rejection.

Items that do not meet return criteria may be shipped back to the customer at their expense.

Refund Processing

If your return is approved:

  • Refunds will be issued to the original payment method.
  • Processing typically takes 5–10 business days after approval.
  • Banks or payment providers may require additional time for funds to reflect.

If you prefer an exchange instead of a refund, please inform our team during the return request process.

Exchanges

We offer exchanges for eligible items if:

  • The requested replacement item is in stock.
  • The return meets our policy conditions.

If the replacement item costs more, you will be required to pay the price difference. If it costs less, a partial refund may be issued.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it must go through the standard return procedure.

To request cancellation, contact us as soon as possible after placing your order.

Policy Updates

Univold reserves the right to modify this Returns Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of our website and services indicates acceptance of the current policy.

Contact Information

For any questions regarding returns, exchanges, or damaged items, please contact our support team through the contact page on univold.com.

When contacting us, please include:

  • Your full name
  • Order number
  • Date of purchase
  • Description of the issue

Our Commitment to You

We aim to make the return process simple, transparent, and fair. While we maintain clear guidelines to ensure consistency, we also evaluate individual cases carefully to provide reasonable solutions whenever possible.

Thank you for shopping with Univold.