Shipping

At Univold, we are committed to delivering your orders quickly, securely, and efficiently. This Shipping Policy outlines our processing times, shipping methods, delivery estimates, and other important information regarding your order shipment.

Please review this policy carefully before placing your order.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, processing times may be slightly extended.
  • You will receive a confirmation email once your order has been successfully processed.

Please note that processing time is separate from shipping time.

Shipping Methods & Delivery Time

We offer multiple shipping options depending on your location. Delivery times vary based on destination and selected shipping method.

Estimated Delivery Times:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–21 business days

Delivery times are estimates and not guaranteed. Actual delivery may vary due to customs processing, carrier delays, weather conditions, or peak seasons.

Shipping Free Ground

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

From time to time, we may offer promotional free shipping on qualifying orders. Terms for such promotions will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking information to monitor your shipment’s progress through the carrier’s website.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

If you do not receive tracking details within the expected timeframe, please contact our support team.

International Shipping

We ship to select international locations. Please be aware:

  • Delivery times may vary depending on customs clearance procedures.
  • Customers are responsible for any customs duties, taxes, or import fees required by their country.
  • Univold is not responsible for delays caused by customs authorities.

We recommend checking with your local customs office for information about potential charges before placing an international order.

Incorrect Shipping Information

It is the customer’s responsibility to ensure that the shipping address is accurate and complete at checkout.

If incorrect information is provided:

  • We may not be able to modify the address once the order is processed.
  • Additional shipping fees may apply for re-delivery.
  • Univold is not responsible for orders delivered to incorrectly provided addresses.

Please review your shipping details carefully before confirming your purchase.

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed:

  1. Check your tracking information for updates.
  2. Contact the shipping carrier for additional details.
  3. Reach out to our support team for assistance.

While we will do our best to assist you, Univold is not liable for delays caused by third-party carriers. Claims for lost packages may require investigation before a resolution is provided.

Damaged Packages in Transit

If your package arrives damaged:

  • Take clear photos of the package and product immediately.
  • Contact our support team within 48 hours of delivery.
  • Provide your order number and supporting images.

We will review the case and determine the appropriate resolution, which may include replacement or refund depending on the circumstances.

Partial Shipments

In some cases, your order may be shipped in multiple packages due to product availability or warehouse logistics. If this occurs:

  • You will receive separate tracking numbers for each shipment.
  • You will not be charged additional shipping fees unless specified at checkout.

Order Modifications & Cancellations

If you need to modify or cancel your order:

  • Contact us immediately after placing the order.
  • Changes cannot be guaranteed once the order has been processed or shipped.
  • If already shipped, the order must follow the standard return procedure.

Shipping Restrictions

Certain products may have shipping restrictions based on destination regulations. If we are unable to ship a product to your location:

  • You will be notified promptly.
  • A full refund will be issued for the affected item.

Policy Updates

Univold reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.

By placing an order on univold.com, you agree to the terms outlined in this Shipping Policy.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team through the contact information provided on univold.com.

When reaching out, please include:

  • Your full name
  • Order number
  • Shipping address
  • Description of the issue

Our Commitment

At Univold, we strive to ensure your orders arrive safely and on time. While external factors may occasionally affect delivery schedules, our team is always ready to assist you with any shipping-related concerns.

Thank you for shopping with Univold.