Wire Transfer Policy

At Univold, we offer wire transfer payments as an alternative method for customers who prefer direct bank-to-bank transactions. This policy outlines the procedures, requirements, processing times, and important terms related to wire transfer payments.

Please read this policy carefully before selecting wire transfer as your payment method.

What Is a Wire Transfer?

A wire transfer is a direct electronic transfer of funds from your bank account to our designated business account. This method is commonly used for:

  • Large transactions
  • International payments
  • Business-to-business (B2B) purchases
  • Customers who prefer offline payment methods

Wire transfers must be completed through your bank or authorized financial institution.

How to Pay by Wire Transfer

If you choose wire transfer at checkout:

  1. Select “Wire Transfer” as your payment method.
  2. Complete your order submission.
  3. You will receive our official banking details via email.
  4. Initiate the transfer through your bank using the provided information.
  5. Include your order number as the payment reference.

Failure to include your order number may delay payment verification.

Processing Time

Wire transfers typically require:

  • 1–3 business days for domestic transfers
  • 3–7 business days for international transfers

Processing times may vary depending on your bank and country.

Your order will only be processed once the full payment has been received and confirmed in our account.

Payment Confirmation

After completing your transfer:

  • You may send a payment confirmation receipt to our support team to speed up verification.
  • Orders will remain pending until funds are cleared.
  • If payment is not received within the specified timeframe (usually 5–7 business days), the order may be automatically canceled.

Bank Fees & Charges

Customers are responsible for:

  • All bank transfer fees
  • Intermediary bank charges
  • International transfer fees
  • Currency conversion costs

Please ensure that the total transferred amount covers both the order total and any applicable bank fees so that we receive the full invoiced amount.

If the received amount is less than the required total due to fees, we may request the remaining balance before processing the order.

Currency & Exchange Rates

Wire transfers must be sent in the currency specified in your invoice.

If you send payment in a different currency:

  • Exchange rates applied by your bank may affect the final amount.
  • Any shortfall caused by exchange rate differences must be covered by the customer.

Univold is not responsible for exchange rate fluctuations or bank-imposed conversion charges.

Security & Verification

For security purposes, wire transfer payments may require additional verification, including:

  • Proof of payment receipt
  • Identity verification
  • Business documentation (for corporate orders)

We reserve the right to delay processing if verification is incomplete or unclear.

Non-Payment & Order Cancellation

If payment is not received within the stated deadline:

  • The order may be canceled automatically.
  • Inventory may be released.
  • Pricing may change if a new order is placed later.

Univold is not responsible for price differences due to delayed payment.

Refunds for Wire Transfers

If a refund is approved for a wire transfer payment:

  • Refunds will be issued via bank transfer.
  • Customers must provide accurate bank details.
  • Processing may take 5–10 business days after approval.

Any intermediary bank fees or transfer charges related to refunds may be deducted from the refund amount where permitted by law.

Fraud Prevention

To protect against fraud:

  • Banking details are provided only through official communication channels.
  • We will never request changes to bank details without formal written notice.
  • If you receive suspicious payment instructions, contact us immediately.

Always verify payment instructions directly through our official support channels before initiating a transfer.

Limitations

Wire transfers:

  • Cannot be reversed once completed.
  • Require careful review of banking details before submission.
  • May not be suitable for urgent orders due to processing delays.

We recommend using faster online payment methods if immediate order processing is required.

Policy Updates

Univold reserves the right to update this Wire Transfer Policy at any time. Updates will be posted on this page with a revised effective date.

By choosing wire transfer as your payment method, you agree to the terms outlined in this policy.

Contact Us

If you have questions regarding wire transfers, bank details, or payment confirmation, please contact our support team through univold.com.

When contacting us, please include:

  • Full name
  • Order number
  • Date of transfer
  • Payment receipt (if available)

Our Commitment

We aim to provide flexible and secure payment options for all customers. While wire transfers require additional processing time and coordination, we are committed to ensuring a smooth and transparent experience.

Thank you for choosing Univold.